Etiquette and Protocol

Success in life and business is not determined by what you know, but rather how you carry yourself and interact with the world and people around you.  Most opportunities are found “out in the world,” and not in a book.  Knowing how to present yourself, how to shake a hand, and mingle will help ensure your success and the possibility that you will not only find, but also take advantage of the vast number of opportunities presented to you throughout your life.

To most, etiquette and protocol is seen as a rigid and stuffy set of rules.  In reality, it is a microcosm of “humanness” and civility.  It’s core teachings being courtesy and consideration for others.  We will discuss and explore not just those ‘set of rules’ but also how these rules of etiquette actually demonstrate the parallels we must all live in life if we are to simply display the basic acts of being “human,” which so many of us have forgotten or ignored in this fast paced, technology-driven world of immediacy. 

Faith West Gorman has been trained and is certified by the prestigious Protocol School of Washington®, the leader in etiquette and protocol services.  She is certified as a Corporate Etiquette and International Protocol Consultant, and has also retained status as a Level #1 Protocol Officer.  She has offered her classes to colleges, universities, and businesses interested in increasing “soft skills” within the workplace.  Her classes provide future graduates, and seasoned executives with the necessary skills to compete in today’s global markets, while weaving in the importance of civility.
Faith customizes  her seminars to meet the needs of her client.  Elements of her seminars include:

• Civility and Creating Value
  
• Eye Contact and Posture
  
• How to Make and Entrance and Work a Room
  
• Mingling Proficiency
  
• The Art of the Handshake
  
• Introductions - 3 Forms
  
• Email Etiquette
  
• Business Card Protocol
• Business Meeting Etiquette
  
  
  
  

  " I have been planning and promoting leadership lectures and workshops at Kean University for over twenty-three years. Faith West Gorman is one of the best presenters that we have had on campus.  She has a wonderful rapport with the students and presents material on protocol and etiquette in a lively and informative manner. Faith is flexible, dedicated, reliable and committed to the material she presents.  I have found her to be one of the most pleasant and professional presenters that I have ever encountered.  She has spoken to traditional aged students and returning adult students and her impact is the same.  They all want to know when we can bring her back again.  Faith comes prepared with hand outs and it is evident that she puts a great deal of preparation into her presentation. I highly recommend Faith as a workshop presenter.  We will continue to use her expertise and invite her back.  She has made a positive difference in our student’s lives." Beverly H. Desch, Associate Director Student Life & Leadership Development Kean University